Question 1

Which of the following statements about ethics audits is false?

Accepted Answer

A) They provide an opportunity to measure conformity to the firm's desired ethical standards. 
B) Social audits and ethics audits perform basically the same function,so organizations can use them interchangeably. 
C) They provide an objective method for demonstrating a company's commitment to improving strategic planning,including its compliance with legal and ethical standards and social responsibility. 
D) They can be a component of social audits. 
E) They are systematic evaluations of an organization's ethics program and performance to determine whether it is effective.

Question 2

Ethics audits can help companies identify potential before they reach crisis dimensions.

Accepted Answer

A) competitive advantages 
B) risks and liabilities 
C) productivity issues 
D) technological glitches 
E) market opportunities so they can implement plans to eliminate or reduce them

Question 3

During which step of the auditing process should a firm examine all documents that make explicit commitments to ethical,legal,or social responsibility?

Accepted Answer

A) Secure commitment of top managers and directors. 
B) Establish a committee to oversee the audit. 
C) Define the scope of the audit process. 
D) Review organizational mission,goals,values,and policies. 
E) Verify the results.

Question 4

Which of the following is not a measure of ethical climate?

Accepted Answer

A) Collective skill 
B) Collective ethical sensitivity 
C) Collective character 
D) Collective judgment 
E) Collective moral motivation

Question 5

What are the three Triple Bottom Line factors incorporated into the Global Reporting Initiative framework?

Accepted Answer

A) Economic,social,personal indicators 
B) Political,social,and environmental indicators 
C) Economic,social,and environmental indicators 
D) Political,individual,and environmental indicators 
E) Political,individual,and personal indicators

Question 6

While social reports often discuss issues related to a firm's performance in the four dimensions of social responsibility,as well as to specific social responsibility and ethical issues,ethics audits have a narrower focus on assessing and reporting on a firm's performance in terms of

Accepted Answer

A) ethical and legal conduct. 
B) environmental performance. 
C) financial performance. 
D) customer satisfaction. 
E) ethical misconduct.

Question 7

Which of the following is not one of the top challenges facing CEOs today? .

Accepted Answer

A) Keeping pace with regulation 
B) Protecting against risks 
C) Managing and utilizing social media 
D) Gaining adequate compensation 
E) Managing reputation

Question 8

are a primary stakeholder group and should be included in the ethics auditing process because their loyalty determines an organization's success.

Accepted Answer

A) Customers 
B) Employees 
C) Special interest groups 
D) Competitors 
E) Legislators

Question 9

Two useful indicators for assessing employee issues are

Accepted Answer

A) staff turnover and stock price. 
B) staff turnover and employee satisfaction. 
C) staff turnover and honesty. 
D) employee satisfaction and attendance. 
E) employee satisfaction and productivity.

Question 10

Independent verification of the ethics audit is important because it lends the report

Accepted Answer

A) credibility and formality. 
B) credibility and reliability. 
C) credibility and objectivity. 
D) objectivity and civility. 
E) objectivity and reliability.

Question 11

Which of the following is probably the best way for a manager to provide good ethics leadership?

Accepted Answer

A) Hire an ethics officer 
B) Write a code of conduct 
C) Conduct ethics audits 
D) Set a good example 
E) Only hire good employees

Question 12

During the data-collection phase of the audit,the primary objective is to generate a variety of opinions about how the company is perceived and whether it is

Accepted Answer

A) fulfilling employee benefits commitments. 
B) bringing in new customers. 
C) meeting profit projections. 
D) meeting earnings projections. 
E) fulfilling stakeholders' expectations.

Question 13

When The Gap posts the results of its ethics audit on its web site,it is engaged in which of the following steps of the ethics auditing process?

Accepted Answer

A) Submit the results to the U.S.Sentencing Commission 
B) Define the scope of the audit 
C) Collect and analyze relevant information 
D) Verify the results 
E) Report the results

Question 14

A(n)is a tool that companies can employ to identify and measure their ethical commitment to stakeholders.

Accepted Answer

A) ethics audit 
B) social audit 
C) financial audit 
D) performance audit 
E) external audit

Exam 9: Managing and Controlling Ethics Programs