Multiple Choice
In revealing bad news, you can make statements to soften the blow, but you must avoid
A) making the receiver feel better despite the bad news.
B) admitting or implying responsibility for conditions that caused damage or injury.
C) statements that maintain good relations by reaffirming the company commitment to quality.
D) the direct approach for all bad-news messages.
Correct Answer:
Verified
Correct Answer:
Verified
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