Multiple Choice
Jessica is following the three-part plan to write a direct claim letter about a problem with her wireless service. What should she put in her opening?
A) A clear description of the desired action
B) An explanation of the nature of her problem with the cell phone service
C) A goodwill statement and end date
D) Details of the adjustment she desires
Correct Answer:
Verified
Correct Answer:
Verified
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Q2: Goodwill messages are generally much easier to
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Q6: Experts agree that it is essential to
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Q9: When writing a direct reply letter to
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Q11: Which of the following is the most
Q28: Goodwill messages should be short, selfless, specific,