Question 1

How should the following be classified? Liana called ReliaCare she also requested a new bid for health insurance premiums.

Accepted Answer

A)  Complete sentence 
B)  Fused or run-on sentence 
C)  Fragment 
D)  Comma splice

Question 2

Paragraphs are coherent when

Accepted Answer

A)  all sentences are written in the active voice. 
B)  each sentence includes dependent and independent clauses. 
C)  ideas are linked; that is, one idea leads logically to the next. 
D)  All answer choices are correct.

Question 3

Another name for the direct pattern is frontloading.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an advantage of the direct pattern?

Accepted Answer

A)  Minimizes a negative reaction 
B)  Respects the feelings of the reader 
C)  Saves the reader time 
D)  Encourages a fair hearing

Question 5

Organizing your ideas into an outline is especially important when you are

Accepted Answer

A)  developing a complex project. 
B)  writing a routine memo. 
C)  replying quickly to an e-mail message. 
D)  beginning the research phase of the writing process.

Question 6

When brainstorming to generate ideas, you should

Accepted Answer

A)  critique each idea as it comes up. 
B)  record ideas without judging them. 
C)  always work alone for greater efficiency. 
D)  allow no more than five ideas to be discussed.

Question 7

When should passive voice be used in business writing?

Accepted Answer

A)  When you want to de-emphasize the action or the recipient of the action 
B)  When you want to emphasize the doer of the action 
C)  When you want to de-emphasize negative news 
D)  Never

Question 8

Business writers should strive for paragraphs with eight or fewer printed lines.

Accepted Answer

A) True 
 B)False

Question 9

As interns in human resource management, Brad and his team are using a professionally developed questionnaire that will be administered to all employees to collect information on workplace violence. This type of research produces data that is considered

Accepted Answer

A)  firsthand information. 
B)  informal documentation. 
C)  supplementary, secondary information. 
D)  scientific experimentation.

Question 10

Words and phrases such as as opposed to, conversely, and on the other hand can be used to show contrast in business messages.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a simple sentence?

Accepted Answer

A)  If health insurance costs continue to rise, employee copays may increase. 
B)  Having healthy employees decreases the cost of monthly premiums; therefore, we will be implementing a wellness program. 
C)  HMO and PPO insurance plans offer additional cost savings. 
D)  Because we will be reducing employee health insurance benefits, some employees may be unhappy; however, we must make sure that they understand the reason for the change.

Question 12

Active voice is more direct, clear, and concise. Therefore, passive voice should never be used in business writing.

Accepted Answer

A) True 
 B)False

Question 13

The refund authorization was processed by our customer service representative is an example of a sentence using the ________ voice.

Accepted Answer

The answer of The refund authorization was processed by our...

Question 14

Nicola is collecting information for a business document she is writing. We call this collection process_______________.

Accepted Answer

The answer of Nicola is collecting information for a business...

Question 15

Which of the following message openings is the most direct opening for an e-mail message announcing a new telecommuting plan?

Accepted Answer

A)  A number of employees have asked about telecommuting options. 
B)  Many businesses have been implementing telecommuting programs, and we have studied their programs extensively. 
C)  Rising gas prices have led many companies to allow telecommuting, and we think this might be a good idea for our company. 
D)  Our new telecommuting program will begin on August 1.

Question 16

Most routine business writing tasks allow you to use informal research techniques to gather sufficient information.

Accepted Answer

A) True 
 B)False

Question 17

Jonathan is researching the financial impact of a job-sharing benefit for employees. Talking with his boss about the possible effects of offering this benefit to employees is an effective method of formal research.

Accepted Answer

A) True 
 B)False

Question 18

Because sentences of 20 or fewer words have the most impact, business writers must restrict all sentences to fewer than 20 words.

Accepted Answer

A) True 
 B)False

Question 19

Research is necessary only when composing formal documents.

Accepted Answer

A) True 
 B)False

Question 20

The following sentence effectively uses a stylistic device to de-emphasize the bad news: Although we don't have any available positions at this time, we were pleased to receive your application and will keep it on file for six months.

Accepted Answer

A) True 
 B)False

Exam 3: Composing Business Messages

How should the following be classified? Liana called ReliaCare she also requested a new bid for health insurance premiums.

Paragraphs are coherent when

Another name for the direct pattern is frontloading.

Which of the following is an advantage of the direct pattern?

Organizing your ideas into an outline is especially important when you are

When brainstorming to generate ideas, you should

When should passive voice be used in business writing?

Business writers should strive for paragraphs with eight or fewer printed lines.

As interns in human resource management, Brad and his team are using a professionally developed questionnaire that will be administered to all employees to collect information on workplace violence. This type of research produces data that is considered

Words and phrases such as as opposed to, conversely, and on the other hand can be used to show contrast in business messages.

Which of the following is a simple sentence?

Active voice is more direct, clear, and concise. Therefore, passive voice should never be used in business writing.

The refund authorization was processed by our customer service representative is an example of a sentence using the ________ voice.

Nicola is collecting information for a business document she is writing. We call this collection process_______________.

Which of the following message openings is the most direct opening for an e-mail message announcing a new telecommuting plan?

Most routine business writing tasks allow you to use informal research techniques to gather sufficient information.

Jonathan is researching the financial impact of a job-sharing benefit for employees. Talking with his boss about the possible effects of offering this benefit to employees is an effective method of formal research.

Because sentences of 20 or fewer words have the most impact, business writers must restrict all sentences to fewer than 20 words.

Research is necessary only when composing formal documents.

The following sentence effectively uses a stylistic device to de-emphasize the bad news: Although we don't have any available positions at this time, we were pleased to receive your application and will keep it on file for six months.