Multiple Choice
Dominic must send a bad-news message to a customer, telling the customer that a product she ordered is no longer available. What should Dominic do first?
A) Select a soothing color of stationery for the message.
B) Gather information about the reasons that the product is no longer available.
C) Write his buffer statement.
D) Analyze the bad news to see how it will affect his business.
Correct Answer:
Verified
Correct Answer:
Verified
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