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    Essentials of MIS Study Set 1
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    Exam 9: Achieving Operational Excellence and Customer Intimacy:
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    ________ Management Is an Important Capability for Customer Service Processes
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________ Management Is an Important Capability for Customer Service Processes

Question 31

Question 31

Multiple Choice

________ management is an important capability for customer service processes that is found in most major CRM software products.


A) Returns
B) Lead
C) Account
D) Events
E) Field sales

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