Question 1

Initial conflict resolution includes using which strategy?

Accepted Answer

A)  Developing more self-confidence. 
B)  Avoiding the situation. 
C)  Questioning throughout the process. 
D)  Obtaining a neutral third party to assist.

Question 2

The manager has asked the staff to participate in the selection of new intravenous pumps for the unit. The manger has provided a list of choices and budget guidelines. This is an example of use of which management strategy?

Accepted Answer

A)  Use of expert power 
B)  Use of legitimate power 
C)  Empowerment of staff 
D)  Management persuasiveness

Question 3

A staff member has become very disagreeable. The other nurses know this staff member is transferring to another unit at the end of the week. The nurses decide to ignore the situation. This illustrates which method of conflict resolution?

Accepted Answer

A)  Accommodation 
B)  Collaboration 
C)  Avoidance 
D)  Passive-aggressiveness

Question 4

Which typical response by the nurse indicates the use of effective collaboration skill?

Accepted Answer

A)  Negotiates with others. 
B)  Avoids competition. 
C)  Strongly defends own ideas. 
D)  Attacks to assert own position.

Question 5

The nurse is very upset regarding a reprimand issued by the nurse manager. The nurse confronts the nurse manager in the hallway. How should the manager respond?

Accepted Answer

A)  Ignore the situation. 
B)  Ask the nurse to move to the manager's office. 
C)  Tell the nurse to calm down and act professionally. 
D)  Respond to the nurse regarding the reprimand in the hallway.

Question 6

Which statement best describes collaboration?

Accepted Answer

A)  Collaboration is a process. 
B)  Goals may be different among staff collaborating. 
C)  Collaboration is positive. 
D)  Collaboration occurs between two people.

Question 7

The nursing department of a hospital is engaged in collaborative planning with the laboratory and radiology department of the same hospital. What are the benefits of this collaborative planning? Select all that apply.

Accepted Answer

A)  It maximizes resources such as staff and equipment. 
B)  It keeps one department from getting too big a share of the budget. 
C)  It minimizes duplication of work. 
D)  It improves the relationship among these departments. 
E)  It makes the best use of space available.

Question 8

Which of the following tools that is used to support patient care coordination is patient-centered?

Accepted Answer

A)  Clinical practice guidelines 
B)  Clinical pathways 
C)  Risk management 
D)  Disease management 
E)  Case management

Question 9

Select the options that reflect the key concepts related to collaboration. Select all that apply.

Accepted Answer

A)  Partnership 
B)  Interdependence 
C)  Position 
D)  Responsibility 
E)  Dynamic

Question 10

Which actions are important in the prevention of conflict? Select all that apply.

Accepted Answer

A)  Allocate resources fairly. 
B)  Try to keep problems confidential. 
C)  Address staff fears. 
D)  Clearly state expectations. 
E)  Keep lines between roles flexible and dynamic.

Exam 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution