A Regular Customer Went to a Retail Store That Required

Multiple Choice

A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?

A) Balancing centralization and decentralization
B) Balancing differentiation and integration
C) Coordinating the informal and formal organizations
D) Balancing standardization and mutual adjustment