Multiple Choice
Which of the following best describes the customer performance area of the balanced scorecard?
A) Indicates how the infrastructure for innovation and long-term growth should contribute to a company's strategic goals.
B) Indicates how a customer oriented strategy adds financial value.
C) Indicates how areas of the company should work to add value to customers.
D) Measures the company's success in adding value to shareholders.
Correct Answer:
Verified
Correct Answer:
Verified
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