Question 1

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to_________ .

Accepted Answer

A)  drive business growth 
B)  encourage litigation 
C)  increase fixed costs 
D)  achieve fiscal responsibility goals 
E)  do all of these

Question 2

Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Bentley uses the____________ paradigm for managing diversity.

Accepted Answer

A)  learning and effectiveness 
B)  reward and equality 
C)  access and legitimacy 
D)  equality and support 
E)  discrimination and fairness

Question 3

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have_________ .

Accepted Answer

A)  disparity programs 
B)  continuous federal agency monitoring 
C)  poor codes of ethics 
D)  ethical ombudsmen on staff 
E)  diversity programs

Question 4

Unilever
Unilever has operations in 150 countries. Recently, Unilever took 100 of these top managers on a jungle retreat to Costa Rica. To the dismay of Unilever's chair, there were no women in the group. Upon investigation, he learned that only one woman had even been invited. As the retreat progressed, its participants commented on the richness of diversity in nature and how everything needs diversity to grow. These comments caused Unilever's chair to establish an executive committee to examine practical ways to overcome barriers to women's promotion. They decided to avoid setting numerical targets because they encourage positive discrimination and instead examined recruitment and promotion practices.
-Refer to Unilever. What are the potential benefits of this diversity program?

Accepted Answer

A)  the avoidance of expensive lawsuits 
B)  the improvement of marketplace understanding 
C)  increased problem-solving abilities 
D)  the ability to attract and retain a better workforce 
E)  all of these

Question 5

The term____________ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

Accepted Answer

A)  organizational plurality 
B)  deep-level diversity 
C)  positive affectivity 
D)  social integration 
E)  social internalization

Question 6

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called_________ .

Accepted Answer

A)  discretionary diversity 
B)  affirmative action 
C)  organizational plurality 
D)  cultural proaction 
E)  acculturation

Question 7

_________is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Accepted Answer

A)  Social integration 
B)  Norm cohesiveness 
C)  Social cohesiveness 
D)  Integrative focus 
E)  Social attraction

Question 8

Unilever
Unilever has operations in 150 countries. Recently, Unilever took 100 of these top managers on a jungle retreat to Costa Rica. To the dismay of Unilever's chair, there were no women in the group. Upon investigation, he learned that only one woman had even been invited. As the retreat progressed, its participants commented on the richness of diversity in nature and how everything needs diversity to grow. These comments caused Unilever's chair to establish an executive committee to examine practical ways to overcome barriers to women's promotion. They decided to avoid setting numerical targets because they encourage positive discrimination and instead examined recruitment and promotion practices.
-Refer to Unilever. A need to be concerned about ____________diversity was revealed by the retreat in Costa Rica.

Accepted Answer

A)  surface-level 
B)  affirmative action 
C)  peripheral 
D)  discriminatory 
E)  tangential

Question 9

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

Accepted Answer

A)  empathy 
B)  credibility 
C)  openness to experience 
D)  extraversion 
E)  conscientiousness

Question 10

Comment on the nature, sources, pervasiveness, and impact of age discrimination in the United States. Give an example of one situation that you are acquainted with that could be construed as an example of age discrimination. Explain how, if at all, the possible remedies for age discrimination provided in the text could have avoided the situation described in your example.

Accepted Answer

The answer of Comment on the nature, sources, pervasiveness, and...

Question 11

Differentiate between surface-level diversity and deep-level diversity. Describe the extent to which different programs, both voluntary programs and those required by the government, might address diversity management in each of these areas.

Accepted Answer

The answer of Differentiate between surface-level diversity and deep-level diversity....

Question 12

Which of the following statements explains why diversity actually makes good business sense?

Accepted Answer

A)  Diversity increases an organization's retained earnings. 
B)  Diversity helps companies attract and recruit talented employees. 
C)  Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. 
D)  Diversity allows a company to act with economic responsibility. 
E)  Diversity eliminates glass ceilings.

Question 13

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Accepted Answer

A)  Federal Trade Commission regulations 
B)  racial or ethnic discrimination in the workplace 
C)  watchdog advocacy groups 
D)  congressional lobbying 
E)  affirmative action programs

Question 14

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

Accepted Answer

A)  Potential employees cannot accuse a company of discrimination, but concerned employees can file a lawsuit on their behalf. 
B)  The strategy used to defend an organization against charges of discrimination actually makes the company more cohesive. 
C)  Companies usually lose in local courts and win in appeals court. 
D)  Companies lose, on average, two-thirds of the discrimination cases brought against them. 
E)  Companies typically cannot justify the discrimination from a monetary standpoint.

Question 15

The Big Five dimension of conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.

Accepted Answer

A) True 
 B)False

Question 16

As compared to men's career choices, women's career choices are more likely to choose jobs or careers that also give them the greater sense of accomplishment, more control over their work schedules, and easier movement in and out of the workplace.

Accepted Answer

A) True 
 B)False

Question 17

For a typical company, employee turnover costs amounts to more than 90 percent of the employees' salaries.

Accepted Answer

A) True 
 B)False

Question 18

Briefly identify and provide an example of the likely content for each of the two basic types of diversity training programs.

Accepted Answer

The answer of Briefly identify and provide an example of...

Question 19

Conscientiousness is____________ .

Accepted Answer

A)  the degree to which someone is organized, hardworking, responsible, and achievement-oriented 
B)  the degree to which someone is curious 
C)  the degree to which someone is active and gregarious 
D)  the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting 
E)  defined by none of these

Question 20

What constitutes a disability? How does a disability result in disability discrimination? Give three examples of actions employers can take to avoid such discrimination.

Accepted Answer

The answer of What constitutes a disability? How does a...

Exam 11: Section 1: Managing Human Resource Systems

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to_________ .

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have_________ .

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called_________ .

_________is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

Differentiate between surface-level diversity and deep-level diversity. Describe the extent to which different programs, both voluntary programs and those required by the government, might address diversity management in each of these areas.

Which of the following statements explains why diversity actually makes good business sense?

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

The Big Five dimension of conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.

As compared to men's career choices, women's career choices are more likely to choose jobs or careers that also give them the greater sense of accomplishment, more control over their work schedules, and easier movement in and out of the workplace.

For a typical company, employee turnover costs amounts to more than 90 percent of the employees' salaries.

Briefly identify and provide an example of the likely content for each of the two basic types of diversity training programs.

Conscientiousness is____________ .

What constitutes a disability? How does a disability result in disability discrimination? Give three examples of actions employers can take to avoid such discrimination.