Question 1

The five conflict styles are

Accepted Answer

A)   competing, avoiding, rewarding, compromising, and collaborating.
B)   competing, avoiding, accommodating, collaborating, and compromising.
C)   competing, achieving, rewarding, compromising, and colluding.
D)   competing, achieving, accommodating, collaborating, and compromising. B

Question 2

Focusing on emotions and intuitions allows you to wear the

Accepted Answer

A)   feeling hat.
B)   negative argument hat.
C)   creative new idea hat.
D)   fact hat. A

Question 3

Finding new ways to address the problem allows you to wear the

Accepted Answer

A)   feeling hat.
B)   control of thinking hat.
C)   creative new idea hat.
D)   fact hat. C

Question 4

The Canadian Charter of Rights and Freedoms states that everyone has the following fundamental freedoms EXCEPT

Accepted Answer

A)   freedom of conscience.
B)   freedom of peaceful assembly.
C)   freedom of sexual display.
D)   freedom of association.

Question 5

One of the positive things about conflict is that

Accepted Answer

A)   there is a clear winner.
B)   it forces individuals to examine a problem.
C)   there is a clear loser.
D)   you can close yourself off from the other individual.

Question 6

Beltlining a problem means keeping it within limits.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a true statement about how different cultures approach conflict?

Accepted Answer

A)   The Japanese may use such strategies as personal rejection or verbal aggressiveness.
B)   The Chinese may see both sides as being both right and wrong in a conflict.
C)   North Americans will see one side as wrong and one side as right.
D)   Many Pacific Rim cultures would expect women to take a more agreeable approach to the conflict.

Question 8

Describe the five steps of the model for resolving conflict, and give an example of each.

Accepted Answer

The answer of Describe the five steps of the model...

Question 9

Before a fight, you should

Accepted Answer

A)   leave the room.
B)   bring in additional people on your side.
C)   be sure you are each ready to deal with the conflict.
D)   pull no punches.

Question 10

A lot of the research on gender conflict has discovered that there are no significant differences in how men and women approach conflict.

Accepted Answer

A) True 
 B)False

Question 11

Argumentativeness is a quality to be __________ rather than __________.

Accepted Answer

The answer of Argumentativeness is a quality to be __________...

Question 12

Storing up grievances so that you may unload them during a fight is called __________.

Accepted Answer

The answer of Storing up grievances so that you may...

Question 13

A truly argumentative person will

Accepted Answer

A)   humiliate the other person.
B)   try to prevent arguments.
C)   treat disagreements objectively.
D)   seek to win at all costs.

Question 14

Argumentativeness leads to unproductive conflict strategies.

Accepted Answer

A) True 
 B)False

Question 15

Three suggestions before the conflict include all EXCEPT the following:

Accepted Answer

A)   Try to fight in private.
B)   Make sure you are both free of other problems.
C)   Bring up examples of past issues to support your argument.
D)   Fight about problems that can be solved.

Question 16

A model for conflict resolution includes all EXCEPT

Accepted Answer

A)   define both content and relationship.
B)   examine solutions.
C)   seek solutions.
D)   define conflict.

Question 17

Identifying both content and relationship issues is one way of

Accepted Answer

A)   rejecting a solution.
B)   gunnysacking.
C)   defining the conflict.
D)   beltlining.

Question 18

An example of content conflict is

Accepted Answer

A)   trying to decide who is in charge.
B)   disagreement over what to watch on television.
C)   arguing that one is not being treated fairly.
D)   concern over who can set the rules.

Question 19

A special kind of non-negotiation is called __________.

Accepted Answer

The answer of A special kind of non-negotiation is called...

Question 20

Contrast productive conflict strategies with unproductive conflict strategies.

Accepted Answer

The answer of Contrast productive conflict strategies with unproductive conflict...

Exam 10: Interpersonal Communication and Conflict

The five conflict styles are

Focusing on emotions and intuitions allows you to wear the

Finding new ways to address the problem allows you to wear the

The Canadian Charter of Rights and Freedoms states that everyone has the following fundamental freedoms EXCEPT

One of the positive things about conflict is that

Beltlining a problem means keeping it within limits.

Which of the following is NOT a true statement about how different cultures approach conflict?

Describe the five steps of the model for resolving conflict, and give an example of each.

Before a fight, you should

A lot of the research on gender conflict has discovered that there are no significant differences in how men and women approach conflict.

Argumentativeness is a quality to be rather than .

Storing up grievances so that you may unload them during a fight is called __________.

A truly argumentative person will

Argumentativeness leads to unproductive conflict strategies.

Three suggestions before the conflict include all EXCEPT the following:

A model for conflict resolution includes all EXCEPT

Identifying both content and relationship issues is one way of

An example of content conflict is

A special kind of non-negotiation is called __________.

Contrast productive conflict strategies with unproductive conflict strategies.