Multiple Choice
In recent years, many manufacturing and service firms have been challenged to increase their focus on ___________ and _____________. At the same time, these organizations have had to increase productivity and quality, decrease cost of service, and deal with the demands of changing technology.
A) competitive prices / customer service
B) reducing expenses / competitive prices
C) competition / quality products
D) customer satisfaction / quality of service
E) quality products / customer service
Correct Answer:
Verified
Correct Answer:
Verified
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