Question 1

Which one of the following experiences is likely to do you the most good in terms of developing interpersonal job skills?

Accepted Answer

A)  having co-workers who treat you like a teammate 
B)  having a highly motivated manager 
C)  having to influence without authority 
D)  influencing subordinates (workers who report to you directly)

Question 2

In the learning model, self-discipline is an especially important contributor to

Accepted Answer

A)  asking for feedback. 
B)  establishing a goal. 
C)  choosing an action plan. 
D)  implementing the action plans.

Question 3

Effective communication with people is essential for carrying out more than ______ percent of the work conducted by most professional and managerial staff.

Accepted Answer

A)  50. 
B)  20. 
C)  90. 
D)  10.

Question 4

The purpose of the development need inventory is to identify needs for development and

Accepted Answer

A)  draw action plans for bringing about change. 
B)  specify responsibility for bringing about the change. 
C)  compare past successes with future goals. 
D)  compare one's own development needs with those of others.

Question 5

Interpersonal relations refer mostly to

Accepted Answer

A)  employer-employee problems. 
B)  relationships with people. 
C)  how our work habits affect other people. 
D)  relationships among co-workers.

Exam 1: A Framework for Interpersonal Skill Development

Which one of the following experiences is likely to do you the most good in terms of developing interpersonal job skills?

In the learning model, self-discipline is an especially important contributor to

Effective communication with people is essential for carrying out more than ______ percent of the work conducted by most professional and managerial staff.

The purpose of the development need inventory is to identify needs for development and

Interpersonal relations refer mostly to