Which of the Following Statements About Customer Complaints Is FALSE

Multiple Choice

Which of the following statements about customer complaints is FALSE?

A) Customer complaints that are handled well by the company usually help it win new customers.
B) In business markets, customer complaints are usually handled by the sales force.
C) In consumer markets, customer complaints are usually handled by toll-free telephone lines, Web sites, and e-mail customer service reps.
D) Customer complaints that are handled well by the company usually help it keep its customers.
E) None of these is false.