Charter Communications Uses the Order-Call Ratio to Measure the Performance

Multiple Choice

Charter Communications uses the order-call ratio to measure the performance of its salespeople. If, in the past year, a salesperson made $13 million in sales, called on 4,312 potential business customers (either by phone or in person) , and got 1,216 orders, what was this sales rep's order-call ratio (to the nearest whole number percent) ?

A) 12 percent
B) 18 percent
C) 28 percent
D) 36 percent
E) 355 percent