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    Basic Marketing Study Set 1
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    Exam 5: Final Consumers and Their Buying Behavior
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    In Light of the Relationships Between Consumer Expectations and Satisfaction
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In Light of the Relationships Between Consumer Expectations and Satisfaction

Question 25

Question 25

True/False

In light of the relationships between consumer expectations and satisfaction, it's usually best for promotion to slightly "over promise" what the firm can actually deliver.

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