Employees of the WiseRumbles Library Maintain a Great Relationship with Their

Multiple Choice

Employees of the WiseRumbles Library maintain a great relationship with their customers.They recommend new books and magazines to customers based on customers' tastes and preferences and the books previously borrowed by them.They keep track of customers' birthdays and anniversaries in order to send birthday cards and gift vouchers.This shows that employees at WiseRumbles Library are displaying _____.

A) assurance
B) intangibility
C) uniformity
D) empathy