In Terms of Effective Phone Procedures, When Initiating a Phone

Multiple Choice

In terms of effective phone procedures, when initiating a phone conversation, you should

A) dominate the conversation.
B) make extensive small talk before stating the purpose of your call.
C) state your purpose and use the listener's time efficiently by sticking to the point.
D) get the point across even if it requires interrupting the speaker.
E) speak only when the listener asks a question.