Shalene Works for a Hotel and Needs to Write a Bad-News

Multiple Choice

Shalene works for a hotel and needs to write a bad-news message to a group that has asked to use the hotel's conference space at a drastically reduced rate that wouldn't cover the expense of setting up the room and cleaning it after. In setting up her negative news, Shalene's goal is to

A) dismiss the group as not worth her time.
B) imply that the group might get to use the space.
C) shame the group for being cheap.
D) get the group to see the refusal as a reasonable business decision.
E) state that the group is being unreasonable.