Which of the Following Is a Good Strategy to Use

Multiple Choice

Which of the following is a good strategy to use when delivering bad-news messages?

A) Avoid offering an alternative solution for regular customers.
B) Show that your reasons for the negative decision will benefit the reader.
C) Directly tell your readers where they went wrong and what led you to refuse their request.
D) Deliver the message without any explanation or reasoning.
E) Emphasize the main negative point to ensure that your reader understands your intentions.