Chris and Susan Are Employees of Finvest Corp

Multiple Choice

Chris and Susan are employees of Finvest Corp. During a recent performance review, Susan's manager tells her that her productivity has declined this year and she needs to improve. When Susan confides this to Chris, he mentions objectively that he has noticed she is spending more time texting on the job. Susan responds by saying, "I don't need you to criticize me too!" Susan's behavior is an example of

A) negativity effect.
B) neutrality effect.
C) passive incivility.
D) defusing.
E) a flame.