Question 1

After Karla's team completed the first draft of its group document, the team asked her to edit it carefully for grammar, punctuation, and spelling. At the next meeting, the group decided one section of the document was not relevant and deleted it. Karla was upset about her wasted work. What did the team do wrong?

Accepted Answer

A)  It did not establish a system for version control. 
B)  It did not agree on rules for overwriting one another's work. 
C)  It did not set up guidelines for using comments and track changes. 
D)  It did not choose a single person to do the final edit. 
E)  It did not choose an appropriate purpose for each round of revision.

Question 2

Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this?

Accepted Answer

A)  consolidation 
B)  association 
C)  disassociation 
D)  formation 
E)  reflection

Question 3

In best-case scenarios, work teams usually take six to seven weeks to achieve maximum performance.

Accepted Answer

A) True 
 B)False

Question 4

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

Accepted Answer

A)  planning the annual picnic 
B)  deciding the work assignments for a project 
C)  developing a new product proposal 
D)  discussing the transition to new ownership 
E)  reviewing a market research report

Question 5

High self-awareness is crucial for handling difficult conversations successfully.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a trait that contributes to the inherent diversity of a team?

Accepted Answer

A)  members with customer service experience 
B)  members with retail experience 
C)  members with engineering experience 
D)  members with managerial experience 
E)  members with a variety of ethnic backgrounds

Question 7

What is a recommended method of planning thoroughly for meetings?

Accepted Answer

A)  reviewing the minutes of the last meeting to see what was left unfinished 
B)  calling everyone together and working out an agenda as a group 
C)  using the agenda of the last meeting as a model for running the next meeting 
D)  taking ten minutes before the meeting starts to prepare a few action items 
E)  asking yourself essential questions about purpose, strategy, scheduling, and coordination

Question 8

Which of the following is the role of a facilitator?

Accepted Answer

A)  keeping the meeting's minutes 
B)  ensuring fair discussion of each agenda item in a meeting 
C)  discouraging debate and dissent 
D)  steering conversations toward predetermined conclusions 
E)  presenting counter arguments to ideas or suggestions

Question 9

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential. By doing this, Oscar is providing

Accepted Answer

A)  agenda items. 
B)  minutes. 
C)  consensus. 
D)  ground rules. 
E)  action items.

Question 10

Because virtual teams have a more difficult time building relationships than traditional teams, experts recommend starting each virtual meeting with social chat.

Accepted Answer

A) True 
 B)False

Question 11

David has just been appointed leader of a new virtual team. He senses that the team members have doubts about each other's competence. What can he do to alleviate this situation?

Accepted Answer

A)  take time during a meeting to review the company's mission statement 
B)  encourage the team members to consider stakeholders in every discussion 
C)  allow team members to choose the people they want to work with more closely 
D)  schedule a time when people can share their professional accomplishments 
E)  establish ground rules for their meetings from the very beginning

Question 12

Melva perceives that Jonathan, the meeting facilitator, seems to favor one position over others. As a result, Melva may be reluctant to share her opinions.

Accepted Answer

A) True 
 B)False

Question 13

What impact does 2-D diversity have on a company?

Accepted Answer

A)  The company is more likely to increase its market share. 
B)  The company is more likely to experience damaging conflict. 
C)  The company is less likely to have a "speak-up culture." 
D)  The company is less likely to have access to a variety of perspectives. 
E)  The company is more likely to suffer significant financial losses.

Question 14

Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik?

Accepted Answer

A)  Conclude that his workers are not team-oriented people. Abandon the experiment before work falls further behind. 
B)  Be patient because the teams are in the storming stage. Give them time to reach the norming and performing stages. 
C)  Conclude that he made a mistake in the makeup of the teams. Reassign people to new teams and start over. 
D)  Be patient because the teams are in the norming stage. Give them time to reach the more productive performing stage. 
E)  Conclude that the teams are spending too little time on work. Start to sit in meetings and direct activities.

Question 15

What are some of the roles that team members might be assigned in a group writing project?

Accepted Answer

The answer of What are some of the roles that...

Question 16

Team leader Sean always follows through after meetings by asking all the participants how they are doing with their assigned action items. What effect is this likely to have on the other team members?

Accepted Answer

A)  They will feel that the meeting was a waste of time. 
B)  They will perceive the team decisions as important. 
C)  They will feel that Sean views them as children. 
D)  They will be less likely to attend the next meeting. 
E)  They will procrastinate because they resent being nagged.

Question 17

The basic principles of team communication all depend on a strong speaking-centered approach.

Accepted Answer

A) True 
 B)False

Question 18

What do professionals identify as the number one challenge of working in virtual teams?

Accepted Answer

A)  the need to make decisions too quickly 
B)  unclear decision-making rules 
C)  not enough time to build relationships 
D)  differing leadership styles 
E)  lack of participation

Question 19

What impact does it have on long-term virtual teams when they meet in person?

Accepted Answer

A)  They are more likely to start having conflicts. 
B)  They find it easier to build rapport. 
C)  They take longer to trust each other. 
D)  They often split into separate factions. 
E)  They waste more time on social chat.

Question 20

Barb's team has to write a report recommending three healthcare plans to offer the company's employees next year. At the planning meeting, each person is assigned responsibilities. Which of the following team members is not carrying a fair share of the group's work?

Accepted Answer

A)  Barb, Jaime, and Kat will each research several healthcare plans for the team to evaluate. 
B)  Elena will create all of the charts, graphs, and tables needed for the final report. 
C)  Meghan will take minutes at the meetings and use them to create a first draft of the report. 
D)  Amy will send out reminders of the meetings and take attendance. 
E)  Michael will edit the report until the team agrees it is polished enough to distribute.

Exam 3: Team Communication and Difficult Conversations

Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this?

In best-case scenarios, work teams usually take six to seven weeks to achieve maximum performance.

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

High self-awareness is crucial for handling difficult conversations successfully.

Which of the following is a trait that contributes to the inherent diversity of a team?

What is a recommended method of planning thoroughly for meetings?

Which of the following is the role of a facilitator?

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential. By doing this, Oscar is providing

Because virtual teams have a more difficult time building relationships than traditional teams, experts recommend starting each virtual meeting with social chat.

David has just been appointed leader of a new virtual team. He senses that the team members have doubts about each other's competence. What can he do to alleviate this situation?

Melva perceives that Jonathan, the meeting facilitator, seems to favor one position over others. As a result, Melva may be reluctant to share her opinions.

What impact does 2-D diversity have on a company?

Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik?

What are some of the roles that team members might be assigned in a group writing project?

Team leader Sean always follows through after meetings by asking all the participants how they are doing with their assigned action items. What effect is this likely to have on the other team members?

The basic principles of team communication all depend on a strong speaking-centered approach.

What do professionals identify as the number one challenge of working in virtual teams?

What impact does it have on long-term virtual teams when they meet in person?

Barb's team has to write a report recommending three healthcare plans to offer the company's employees next year. At the planning meeting, each person is assigned responsibilities. Which of the following team members is not carrying a fair share of the group's work?