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    Exam 8: Designing and Managing Service Processes
  5. Question
    Server ____________ Ensure That Service Staffs Do Things Correctly, as Requested
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Server ____________ Ensure That Service Staffs Do Things Correctly, as Requested

Question 18

Question 18

Multiple Choice

Server ____________ ensure that service staffs do things correctly, as requested, in the right order, and at the right speed.


A) kanbans
B) poka-yokes
C) jidokas
D) banzais
E) sodokus

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