A Technician Receives a Call from a Distraught User That

Multiple Choice

A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to

A) Have the user replace the hard drive.
B) Have the user re-create the steps that led to the problem.
C) Have the user bring in the computer.
D) Quote an outrageous on-site service call fee.