You Want to Provide a List of Good Technical Support

Multiple Choice

You want to provide a list of good technical support suggestions for the new technician. Which of the following tips would you probably NOT put on your list?

A) Donʹt say words like RAM and CPU to them.
B) Donʹt ever ask the customer to re-create the problem or to repeat what they just told you.
C) When a customer is explaining the problem, it is okay to interrupt him if you donʹt understand what he just said.
D) Donʹt move the customerʹs things on her desk to get to the computer. Ask her to do it.