You Have Been Asked to Troubleshoot a Scanner at a Customerʹs

Multiple Choice

You have been asked to troubleshoot a scanner at a customerʹs location. Upon arriving at the scene and introducing yourself, what is the first step you should take?

A) Ask the customer if the scanner has ever worked before.
B) Check all scanner cabling.
C) Ensure the scanner is powered on.
D) Ensure a document has been placed in the scanner.