A User States That the Laser Printer Isn't Working

Multiple Choice

A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?

A) Document findings, actions, and outcomes.
B) Test the theory to determine the cause.
C) Establish a theory of probably cause (question the obvious) .
D) Establish a plan of action to resolve the problem and implement the solution.
E) Verify full system functionality and, if applicable, implement preventive measures.
F) Identify the problem.