Question 1

With a lifelong learning account,employers and employees can contribute money that can be used by employees to attend school.

Accepted Answer

A) True 
 B)False

Question 2

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.

Accepted Answer

A)  analyzing job descriptions 
B)  reviewing performance standards 
C)  questioning current job holders 
D)  conducting a work sampling

Question 3

Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?

Accepted Answer

A)  virtual classroom 
B)  videoconferencing 
C)  job simulation 
D)  learning portal

Question 4

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

Accepted Answer

A)  computer simulation 
B)  virtual classroom 
C)  intelligent tutoring system 
D)  learning portal

Question 5

What is the primary purpose of implementing a cross training program at a firm?

Accepted Answer

A)  compiling skills records 
B)  creating a diverse environment 
C)  facilitating flexible job assignments 
D)  assessing employee technical skills

Question 6

Eric is in a group with five other management trainees at Coca-Cola.Eric's group is competing against other management trainees at the firm in a simulated marketplace.Each group must decide how much to spend on advertising and how many products to manufacture over the next three years.In which of the following activities is Eric most likely participating?

Accepted Answer

A)  on-demand learning 
B)  apprenticeship training 
C)  management games 
D)  behavior modeling

Question 7

MTR Enterprises failed to provide adequate safety training to one of its employees.As a result,the employee harmed a customer.A court would most likely find MTR liable for ________.

Accepted Answer

A)  discrimination 
B)  negligent training 
C)  occupational fraud 
D)  hazardous training

Question 8

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

Accepted Answer

A)  screen applicants based on ability 
B)  transfer skills more easily to the job 
C)  provide employers with feedback 
D)  determine appropriate pay scales

Question 9

Which organizational development application involves methods like performance appraisals,reward systems,and diversity programs?

Accepted Answer

A)  human process 
B)  strategic applications 
C)  technostructural 
D)  human resource management

Question 10

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Accepted Answer

The answer of In a brief essay,discuss the theory behind...

Question 11

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees. Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?

Accepted Answer

A)  The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs. 
B)  Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees. 
C)  Samson's most experienced salesperson retired after working at the firm for more than twenty years. 
D)  Samson sales team members recently received their annual performance appraisals.

Question 12

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Accepted Answer

A)  employee benefits 
B)  personnel policies 
C)  daily routine 
D)  wage curves

Question 13

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Accepted Answer

A) True 
 B)False

Question 14

Rebekah was hired soon after graduation and assigned to complete a management trainee program.She will move to various jobs each month for a nine-month period of time.Her employer is utilizing the ________ form of training.

Accepted Answer

A)  job rotation 
B)  understudy 
C)  job expansion 
D)  informal learning

Question 15

Which of the following would most likely occur during the fourth step of the ADDIE training process?

Accepted Answer

A)  holding on-the-job training sessions 
B)  selecting employees for training 
C)  preparing online training materials 
D)  asking participants for feedback

Question 16

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Accepted Answer

A) True 
 B)False

Question 17

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

Accepted Answer

A)  appraisals 
B)  training 
C)  goal-setting 
D)  screening

Question 18

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

Accepted Answer

A)  professional chef 
B)  dental assistant 
C)  fire medic 
D)  banker

Question 19

All of the following are characteristics of most interactive training programs,such as simulations,EXCEPT ________.

Accepted Answer

A)  instructional consistency 
B)  responsive feedback 
C)  increased learning time 
D)  increased retention rate

Question 20

What is audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?

Accepted Answer

The answer of What is audiovisual-based training? Under what circumstances...

Exam 8: Training and Developing Employees

With a lifelong learning account,employers and employees can contribute money that can be used by employees to attend school.

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.

Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

What is the primary purpose of implementing a cross training program at a firm?

MTR Enterprises failed to provide adequate safety training to one of its employees.As a result,the employee harmed a customer.A court would most likely find MTR liable for ________.

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

Which organizational development application involves methods like performance appraisals,reward systems,and diversity programs?

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

All of the following topics are typically addressed during employee orientation EXCEPT ________.

When designing a training evaluation study,most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Rebekah was hired soon after graduation and assigned to complete a management trainee program.She will move to various jobs each month for a nine-month period of time.Her employer is utilizing the ________ form of training.

Which of the following would most likely occur during the fourth step of the ADDIE training process?

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

All of the following are characteristics of most interactive training programs,such as simulations,EXCEPT ________.

What is audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?