Ronald Is Dissatisfied with a Product He Has Bought

Multiple Choice

Ronald is dissatisfied with a product he has bought. What is the first decision Ronald will make with regard to his dissatisfying situation?

A) whether to complain to the store or to the manufacturer
B) whether or not to stop buying that brand
C) whether or not to take any external action
D) whether or not to initiate legal action
E) whether or not to complain to a government agency