Rachel Is a Systems Analyst Working on an Update to the Customer

Multiple Choice

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?

A) At least one customer service agent (CSA) , at least one shift supervisor, and the CSA department manager
B) Three shift supervisors and the department manager
C) Three customer service agents (one with less than one year experience; one with one to five years of experience and one with over five years of experience, and the finance vice president
D) Three shift supervisors from the customer service department; a shift manager from the call center; and a shift manager from the stockroom.
E) A manager in the human resources department