Question 1

One of the problems when doing requirements determination is:

Accepted Answer

A) Exclusion of business users and failure to address the true business needs of the users 
B) Inclusion of data tables 
C) Inclusion of business logic 
D) Inclusion of a list of processes the system needed to perform 
E) Over-reliance on object oriented systems analysis and design

Question 2

Creating an interview plan that lists the questions that you will ask and anticipates the possible answers is done in which step of the interview process?

Accepted Answer

A) Conducting the interview 
B) Designing interview questions 
C) Preparing for the interview 
D) Following-up 
E) Selecting an interviewee

Question 3

A JAD facilitator does all of the following except:

Accepted Answer

A) Sets the meeting agenda 
B) Encourages non-participants to join in 
C) Tries to keep the discussion on track and avoid 'agenda merry-go-round' 
D) Expresses his or her opinion when necessary 
E) Attempts to keep the discussion from being controlled by just a few people

Question 4

The interview process has gone well.There are a few things that need clarification and what really happens when specific financial analysts use the system.Which of the following might be the best way to verify what does happen?

Accepted Answer

A) Observation of how the analysts do their work 
B) Document analysis of what the system was to do 
C) A JAD session with end users, financial analysts and top managers 
D) Additional interviews with top level managers in the finance area 
E) Questionnaires / survey of end users of the system

Question 5

During an interview with a technical support specialist,she uses an acronym XYZ that you are not familiar with.You should:

Accepted Answer

A) Note it in your interview notes to 'Google' it when you are done to learn about it 
B) Not ask her for the meaning as you are a professional in the area and to ask would undermine your credibility 
C) Let it pass as she will probably explain it more later in the interview 
D) Act like you know the meaning and even use in a question like "How do you support XYZ in your processing"? 
E) Ask her to explain the term. Some departments have special jargon that needs interpretation

Question 6

Root Cause Analysis tries to find _____.

Accepted Answer

A) How long each process takes in the as-in system with an eye at shortening the time 
B) How much each process costs (rather than the time)with an eye at cutting costs 
C) The true problem and not just symptoms of problems and solve that 
D) Technologies that could work 
E) Other companies that have similar processes and attempt to learn from them

Question 7

Management of requirements and system scope is one of the hardest parts of managing a project.

Accepted Answer

A) True 
 B)False

Question 8

Unless ordered by the lead analyst for a project,you should not share your interview report with those that you interviewed.Doing so will almost always result in scope creep and changes in the requirements.

Accepted Answer

A) True 
 B)False

Question 9

A technique where a set of written (or online)questions are distributed to people (frequently to a large number of people)is: _____.

Accepted Answer

A) Document Analysis 
B) Interviews 
C) Joint Application Development (JA
D) sessions 
D) Questionnaires / surveys 
E) Observation

Question 10

When prioritizing business requirements,the analyst is probably using the Waterfall method.

Accepted Answer

A) True 
 B)False

Question 11

Ralph is known throughout the company as being an old curmudgeon.But,he is without a doubt the most knowledgeable person in the fraud analysis department.The system project you are working on has to have an interface to various fraud applications.How should you prepare for an interview with Ralph?

Accepted Answer

The answer of Ralph is known throughout the company as...

Question 12

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?

Accepted Answer

A) At least one customer service agent (CS
A) , at least one shift supervisor, and the CSA department manager 
B) Three shift supervisors and the department manager 
C) Three customer service agents (one with less than one year experience; one with one to five years of experience and one with over five years of experience, and the finance vice president 
D) Three shift supervisors from the customer service department; a shift manager from the call center; and a shift manager from the stockroom. 
E) A manager in the human resources department

Question 13

Which is NOT a purpose of the requirements definition?

Accepted Answer

A) To give a very high-level explanation of the business requirements 
B) A more precise list of requirements that can be used as inputs to the rest of analysis 
C) Create functional requirements 
D) Create cost/benefit analysis 
E) Create non-functional requirements

Question 14

Sridhar is interviewing the manager in the stock room about a new supply chain system project.He wants to start with some specific questions,and then move to broader general questions about stock room processes and procedures.Sridhar is using the _____ interview structure.

Accepted Answer

A) Closed ended 
B) Open ended 
C) Bottom up 
D) Top down 
E) Probing

Question 15

Tri-City College wants to create an interactive forum website.There would be places for campus announcements,clubs to interact,discussions by faculty,staff,students and alumni.Kara is on the analysis team.How might she determine requirements for this system? Who would she interview and why?

Accepted Answer

The answer of Tri-City College wants to create an interactive...

Question 16

Once the list of interviews is determined,it rarely grows.

Accepted Answer

A) True 
 B)False

Question 17

Myles is studying a system to lessen the number of complaints about the Help Desk.He has formally studied the service counter at Wal-Mart,Target and Kohl's department stores;as well as listened in to complaint phone calls to a hotel booking site.He is trying to see how other organizations work at lessening complaints and also how they handle complaints.This would be what type of analysis?

Accepted Answer

A) Complaint processing 
B) Design analysis 
C) Problem analysis 
D) Outcome analysis 
E) Informal benchmarking

Question 18

Michael,a systems analyst,is preparing a closed wiki site for Northstate Bank.He has written permission from eight other companies to view their internal wiki sites,and also has approval from his manager and the project team to use these other sites for ideas and structure.This would be a form of:

Accepted Answer

A) Business Process Automation 
B) Business Process Improvement 
C) Informal Benchmarking 
D) Formal Benchmarking 
E) Technology Analysis

Question 19

Business Process Automation (BPA)is noted for all of the following EXCEPT which one?

Accepted Answer

A) Narrow business segment 
B) Lower costs 
C) Generally lower risks 
D) More efficient processing 
E) Potentially higher returns

Question 20

You have found documentation from 1994 on an accounts payable system.In asking the project sponsor,you find out the system has not changed since then.Therefore,you should rely on the documentation that you found almost exclusively.

Accepted Answer

A) True 
 B)False

Exam 3: Requirements Determination

One of the problems when doing requirements determination is:

Creating an interview plan that lists the questions that you will ask and anticipates the possible answers is done in which step of the interview process?

A JAD facilitator does all of the following except:

The interview process has gone well.There are a few things that need clarification and what really happens when specific financial analysts use the system.Which of the following might be the best way to verify what does happen?

During an interview with a technical support specialist,she uses an acronym XYZ that you are not familiar with.You should:

Root Cause Analysis tries to find _____.

Management of requirements and system scope is one of the hardest parts of managing a project.

Unless ordered by the lead analyst for a project,you should not share your interview report with those that you interviewed.Doing so will almost always result in scope creep and changes in the requirements.

A technique where a set of written (or online) questions are distributed to people (frequently to a large number of people) is: _____.

When prioritizing business requirements,the analyst is probably using the Waterfall method.

Ralph is known throughout the company as being an old curmudgeon.But,he is without a doubt the most knowledgeable person in the fraud analysis department.The system project you are working on has to have an interface to various fraud applications.How should you prepare for an interview with Ralph?

Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?

Which is NOT a purpose of the requirements definition?

Sridhar is interviewing the manager in the stock room about a new supply chain system project.He wants to start with some specific questions,and then move to broader general questions about stock room processes and procedures.Sridhar is using the _____ interview structure.

Tri-City College wants to create an interactive forum website.There would be places for campus announcements,clubs to interact,discussions by faculty,staff,students and alumni.Kara is on the analysis team.How might she determine requirements for this system? Who would she interview and why?

Once the list of interviews is determined,it rarely grows.

Michael,a systems analyst,is preparing a closed wiki site for Northstate Bank.He has written permission from eight other companies to view their internal wiki sites,and also has approval from his manager and the project team to use these other sites for ideas and structure.This would be a form of:

Business Process Automation (BPA) is noted for all of the following EXCEPT which one?

You have found documentation from 1994 on an accounts payable system.In asking the project sponsor,you find out the system has not changed since then.Therefore,you should rely on the documentation that you found almost exclusively.