Question 1

The first step in Lewin's model is "thaw".

Accepted Answer

A) True 
 B)False

Question 2

According to the authors,the most complex element of the migration plan is getting users to be ready and able to use the new system.

Accepted Answer

A) True 
 B)False

Question 3

Arranging for and installing any needed hardware and software and converting data as needed for the new system is called 'technical readiness'.

Accepted Answer

A) True 
 B)False

Question 4

Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.

Accepted Answer

A) True 
 B)False

Question 5

Marta's company falls under the Sarbanes-Oxley reporting standards.She has overseen a major project to change reporting functions in organizational systems.But,there are reluctant and resistant adopters among the user groups involved in this project.Which of the following might be a compelling organizational reason for change for those reluctant and resistant adopters?

Accepted Answer

A) If we do not adopt this system, the company will be heavily fined, and might become bankrupt or acquired by another company 
B) If we don't adopt this system, we will be one of the few that has stood up to governmental manipulation 
C) If we don't adopt this system, we will be viewed as trend setters within our industry 
D) Marta will gain prestige and power if this system is adopted 
E) A competitor to this company adopted Sarbanes-Oxley two years ago

Question 6

SOPs are "system organizational policies" and are the formal ways to perform work processes.

Accepted Answer

A) True 
 B)False

Question 7

What options does a project manager have when considering a conversion location?

Accepted Answer

A) simultaneous, pilot and parallel 
B) parallel, pilot and phased 
C) waterfall, phased and prototyped 
D) phased, pilot and simultaneous 
E) simultaneous, direct and modular

Question 8

Generally speaking,the technical readiness portion is the most difficult aspect of the migration plan.

Accepted Answer

A) True 
 B)False

Question 9

The main difference between pilot and phased conversion location options is:

Accepted Answer

A) pilot is like an extended test; phased is for a set of sites 
B) pilot does the headquarters site; phased is for regional sites 
C) pilot is for a set of sites; phased is for modular conversion 
D) pilot is for parallel conversion; phased is for direct conversion 
E) pilot and phased are the same

Question 10

A comment about why people resist change might be:

Accepted Answer

A) people like change and feeling part of a successful organization 
B) what is good for the organization is not necessarily good for the people 
C) change can be very uplifting and comforting 
D) change is the motto of Wal-Mart 
E) using new and updated systems makes a person look like a "yes-person"

Question 11

Training should focus on:

Accepted Answer

A) how management views the new system 
B) the enhanced and beneficial features of the new system 
C) helping the users to accomplish their jobs 
D) the underlying programming of the new system 
E) how the analysts went from users use-cases to DFDs and ERDs

Question 12

What are the three key roles in any major organization change?

Accepted Answer

The answer of What are the three key roles in...

Question 13

The philosophy 'build it and they will come' is probably only true in the movies,not in new systems being introduced in organizations.

Accepted Answer

A) True 
 B)False

Question 14

No computer system will be successfully adopted unless management policies support its adoption.

Accepted Answer

A) True 
 B)False

Question 15

Myles is the lead analysis for a major ERP system.He has decided that the inventory module be installed first for two to three months;followed by the payroll module;followed by other accounting modules.This is called a 'phased conversion'.

Accepted Answer

A) True 
 B)False

Question 16

TJ was the project manager on the ERP implementation project.He should lead an evaluation of the project to identify what went well and what could be improved for the next system development project.

Accepted Answer

A) True 
 B)False

Question 17

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

Accepted Answer

A) True 
 B)False

Question 18

Change management is the process of helping people adjust to the new system and its new work processes without undue stress.

Accepted Answer

A) True 
 B)False

Question 19

The goal of project assessment is to understand what was successful about the system and the project activities.

Accepted Answer

A) True 
 B)False

Question 20

Connie knows that _________ when trying to motivate people to change

Accepted Answer

A) people act on what they believe to be true, not what actually is true 
B) people act out of political reasons, such as trying to please the manager 
C) people will change only when it is best for the organization 
D) change is generally related to age; younger employees will embrace change; while older employees will not embrace change 
E) change can only occur when negative pressures are in play

Exam 13: Transition to the New System

The first step in Lewin's model is "thaw".

According to the authors,the most complex element of the migration plan is getting users to be ready and able to use the new system.

Arranging for and installing any needed hardware and software and converting data as needed for the new system is called 'technical readiness'.

Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.

SOPs are "system organizational policies" and are the formal ways to perform work processes.

What options does a project manager have when considering a conversion location?

Generally speaking,the technical readiness portion is the most difficult aspect of the migration plan.

The main difference between pilot and phased conversion location options is:

A comment about why people resist change might be:

Training should focus on:

What are the three key roles in any major organization change?

The philosophy 'build it and they will come' is probably only true in the movies,not in new systems being introduced in organizations.

No computer system will be successfully adopted unless management policies support its adoption.

Myles is the lead analysis for a major ERP system.He has decided that the inventory module be installed first for two to three months;followed by the payroll module;followed by other accounting modules.This is called a 'phased conversion'.

TJ was the project manager on the ERP implementation project.He should lead an evaluation of the project to identify what went well and what could be improved for the next system development project.

A study of 10,000 end-users in the insurance industry in the United States found that only a small percentage of the users allowed the system work processes to become habits or norms.

Change management is the process of helping people adjust to the new system and its new work processes without undue stress.

The goal of project assessment is to understand what was successful about the system and the project activities.

Connie knows that _________ when trying to motivate people to change