Question 1

A system of values that people consider in determining whether actions are right or wrong is referred to as

Accepted Answer

A)  organizational culture.
B)  ethics.
C)  trust.
D)  modeling. B

Question 2

When a small business is first getting started,there is a lot of flexibility in terms of

Accepted Answer

A)  ethics.
B)  finances.
C)  government regulations.
D)  roles and expected behaviors. D

Question 3

Replacing paper copies with Web-based documents is one of the ways to create a more sustainable enterprise.

Accepted Answer

A) True 
 B)False  True

Question 4

To help small businesses with crisis planning,the federal government recommends all of the following steps for preparing for disasters EXCEPT

Accepted Answer

A)  plan to stay in business.
B)  plan when the crisis arises.
C)  talk to your people.
D)  protect your investment.

Question 5

Two ways to build social capital are legitimacy and social networking.

Accepted Answer

A) True 
 B)False

Question 6

The _____ of a firm consists of those people inside the boundary-the owner,any employees,and any other owners or board members of the firm.

Accepted Answer

A)  macroenvironment
B)  external environment
C)  operating environment
D)  internal environment

Question 7

Green retailing is

Accepted Answer

A)  is at the core of exchange in the BRIE model.
B)  another term for sustainable entrepreneurship taken from the belief that green is the color of a healthy environment.
C)  minimizing waste and environmental degradation.
D)  selling products that have a better environmental footprint.

Question 8

Wearing uniforms or business attire is a goodwill indicator of people-based legitimacy.

Accepted Answer

A) True 
 B)False

Question 9

_____ refers to certification for having met a standard of quality that is consistently evaluated around the world.

Accepted Answer

A)  ANSI
B)  Six Sigma
C)  ISO
D)  TQM

Question 10

_____ occurs when a person's values are in conflict,making it unclear whether a particular decision is the right thing to do.

Accepted Answer

A)  Modeling
B)  Social networking
C)  Ethical dilemma
D)  Mutuality

Question 11

Which of the following includes characteristics of a business,like trust,consistency,and networks that help make business operations smooth and efficient?

Accepted Answer

A)  Social capital
B)  Universalism
C)  Legitimacy
D)  Utilitarianism

Question 12

The two ways to build social capital are through

Accepted Answer

A)  consistency and visibility.
B)  legitimacy and social networking.
C)  culture and personal ethics.
D)  individuals and teams.

Question 13

Often,the alternative to negotiating together can be _____ if the amounts are small,or undertaking legal action if the amounts warrant legal fees or the hassles of enforcing small claims court decisions.

Accepted Answer

A)  "holding a strike"
B)  "lumping it"
C)  seeking a new job
D)  seeking results from higher authorities

Question 14

_____ means "let the buyer beware" is a philosophy sometimes used by businesses to put the burden for consumer protection onto the customer.

Accepted Answer

A)  Caveat emptor
B)  Habeas corpus
C)  Quid pro quo
D)  Respondeat superior

Question 15

Identify the set of shared beliefs,basic assumptions,or common accepted ways of dealing with problems and challenges within a company that demonstrate how things get done.

Accepted Answer

A)  Trust
B)  Modeling
C)  Organizational culture
D)  Social networking

Question 16

Which of the following observations concerning the Golden Rule is NOT true?

Accepted Answer

A)  It is an ethical model.
B)  It suggests that you treat others in the same manner you wish to be treated.
C)  Almost every major religious tradition in the world has some version of it.
D)  It suggests that there is a code of right and wrong that everyone can see and follow.

Question 17

Which of the following is the largest online social networking site?

Accepted Answer

A)  Facebook.com
B)  MySpace.com
C)  LinkedIn.com
D)  Twitter.com

Question 18

Electronic social networks are usually fast and easy to develop but cost a lot.

Accepted Answer

A) True 
 B)False

Question 19

The creation of something new or trying something for the first time refers to

Accepted Answer

A)  personal ethics.
B)  innovation.
C)  universalism.
D)  flexibility.

Question 20

According to the text,the goal of any small business owner is to

Accepted Answer

A)  manage external relations in order to create social capital.
B)  make sure the customer knows about the details of its products.
C)  generate alternatives that could meet ethical,legal,and economic goals.
D)  to keep track of social and business contacts.

Exam 2: Small Business Environment: Managing External Relations

A system of values that people consider in determining whether actions are right or wrong is referred to as

When a small business is first getting started,there is a lot of flexibility in terms of

Replacing paper copies with Web-based documents is one of the ways to create a more sustainable enterprise.

To help small businesses with crisis planning,the federal government recommends all of the following steps for preparing for disasters EXCEPT

Two ways to build social capital are legitimacy and social networking.

The _____ of a firm consists of those people inside the boundary-the owner,any employees,and any other owners or board members of the firm.

Green retailing is

Wearing uniforms or business attire is a goodwill indicator of people-based legitimacy.

_____ refers to certification for having met a standard of quality that is consistently evaluated around the world.

_____ occurs when a person's values are in conflict,making it unclear whether a particular decision is the right thing to do.

Which of the following includes characteristics of a business,like trust,consistency,and networks that help make business operations smooth and efficient?

The two ways to build social capital are through

Often,the alternative to negotiating together can be _____ if the amounts are small,or undertaking legal action if the amounts warrant legal fees or the hassles of enforcing small claims court decisions.

_____ means "let the buyer beware" is a philosophy sometimes used by businesses to put the burden for consumer protection onto the customer.

Identify the set of shared beliefs,basic assumptions,or common accepted ways of dealing with problems and challenges within a company that demonstrate how things get done.

Which of the following observations concerning the Golden Rule is NOT true?

Which of the following is the largest online social networking site?

Electronic social networks are usually fast and easy to develop but cost a lot.

The creation of something new or trying something for the first time refers to

According to the text,the goal of any small business owner is to