Exhibit 13.1 The Following Questions Are Based on the Output Below

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A jockey refers to

A) a customer who refuses to join the queue.
B) a customer who refuses service by a specific server.
C) a customer who joins the queue but leaves before service is complete.
D) a customer who switches between queues in the system.