Exhibit 13.6 The Following Questions Refer to the Information and Output Below

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.6. Based on this report what is the probability that a student will not get instantaneous help?