Question 1

Which of the following is not a clause of ISO 9000:

Accepted Answer

A)   continual improvement
B)   management responsibility
C)   resource management
D)   performance measures D

Question 2

Which of the following are quality improvement tools that require a computer?

Accepted Answer

A)   FMEA
B)   products liability
C)   TPM
D)   information technology D

Question 3

Which of the following is not a dimension of Q:

Accepted Answer

A)   reliability
B)   performance
C)   control
D)   response C

Question 4

Optimizing equipment utilization by the entire work force to called:

Accepted Answer

A)   TPM
B)   quality by design
C)   FMEA
D)   QFD

Question 5

The area responsible for external customer requirements is:

Accepted Answer

A)   marketing
B)   sales
C)   procurement
D)   product service

Question 6

The quality improvement tool defined by best practices is:

Accepted Answer

A)   quality function depolyment
B)   benchmarking
C)   quality by design
D)   ISO 14000

Question 7

A set of interrelated activities with specific inputs and outputs is called:

Accepted Answer

A)   quality control
B)   improvement
C)   assurance
D)   none of the above

Question 8

In the definition Q=P/E the P stands for:

Accepted Answer

A)   probability
B)   percent non-conforming
C)   time period
D)   performance

Exam 1: Introduction to Quality Improvement

Which of the following is not a clause of ISO 9000: