Tom Is Counseling an Employee Who Is Facing Corrective Discipline

Multiple Choice

Tom is counseling an employee who is facing corrective discipline for a serious error in judgment on the job.The employee is very upset.Tom is trying to understand how the employee feels and strives to tell the employee he knows that this is a tough time and that the employee is upset.Tom is using ________ to improve his communication with the employee.

A) feedback
B) empathy
C) clear organization in his thoughts
D) ambiguity