Multiple Choice
When you're writing a negative message,use ________ to take some of the sting out of the bad news and to help your reader accept the message and move forward.
A) facts and figures
B) clarity and sensitivity
C) subtlety and innuendo
D) blame and leverage
E) praise and promise
Correct Answer:

Verified
Correct Answer:
Verified
Q10: A well-written buffer can<br>A)trivialize the reader's concerns.<br>B)divert
Q11: Social media and other communication technologies have
Q13: Employees who engage in whistleblowing<br>A)are disloyal and
Q14: When providing reasons and additional information for
Q16: Whether or not you should apologize when
Q18: Your communication goals should include _ if
Q19: When terminating an employee,<br>A)focus on problem resolution.<br>B)emphasize
Q20: When the bad news appears to be
Q20: You can use an agreement strategy to
Q118: Use the direct approach for negative messages,if