Multiple Choice
Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past.
B) the medium you are using for the message.
C) how long it has been since the problem occurred.
D) the nature of the relationship with the customer.
E) if you didn't meet agreed upon expectations.
Correct Answer:
Verified
Correct Answer:
Verified
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