Multiple Choice
Explaining negative news in the body of your message
A) is required in all negative messages.
B) adds unnecessary verbiage to the message.
C) is guaranteed to confuse even the most conscientious readers.
D) is required for external audiences but isn't useful for internal audiences.
E) is often helpful when you're writing to an important customer.
Correct Answer:
Verified
Correct Answer:
Verified
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