Question 1

A social worker asks a client, who has undergone a rehabilitation and counseling session, "Are you sure that you are ready to leave the treatment center?" This question by the social worker is an example of a:

Accepted Answer

A)  ​sarcastic question.
B)  ​judgmental question.
C)  ​leading question.
D)  ​stacked question. C

Question 2

When a social worker repeatedly offers advice, pressurizes clients to improve, presents lengthy arguments to convince clients, interrupts frequently, and offers excessive or inappropriate self-disclosure, it indicates that the social worker is:

Accepted Answer

A)  ​using double-barreled questions.
B)  ​going on tangential exploration.
C)  ​focusing on discussing safe topics.
D)  ​dominating the interaction. D

Question 3

Anna has not received the resources that were promised to her by Harry, her social worker. She decides to complain about this issue to Harry's manager. Anna tells Harry, "If you do not work on this soon, I am going to talk to your manager." In this scenario, which of the following is the best response that Harry can give Anna?

Accepted Answer

A)  ​You have the right to be served effectively. I can get you my supervisor's phone number.
B)  ​My supervisor's office is next door. Do not let my door hit you on the way out.
C)  ​Look on the brighter side. You have turned active and involved. You are not passive.
D)  ​If you do not apologize right away, you'll be sorry. A

Question 4

Which of the following behaviors displayed by a social worker communicates his or her hurriedness and anxiety while interacting with a client?

Accepted Answer

A)  ​Looking out the window
B)  ​Frequently glancing at the clock
C)  ​Having a rigid posture
D)  ​Yawning excessively

Question 5

Which of the following is the most appropriate response by a social worker when a client reports to the social worker that her children are whiny and disrespectful?

Accepted Answer

A)  ​Can you tell me what happened recently with them that led you to feel they were disrespectful or whiny?
B)  ​You must have done some harm to them that led them to be whiny and disrespectful to you.
C)  ​I really feel sorry for you.
D)  ​Children are sometimes like that.

Question 6

While interacting with a client, the statement "Running away from home was a bad mistake" indicates that the social worker is:

Accepted Answer

A)  ​using sarcasm and humor inappropriately.
B)  ​judging, criticizing, or placing blame on the client.
C)  ​advising or giving solutions prematurely.
D)  ​sympathizing with the client.

Question 7

While communicating with a client, a social worker tells, "You know, I think that it is great that, you know, you came to the session, you know, on time." This statement by the social worker is an example of:

Accepted Answer

A)  ​repeatedly using sarcasm.
B)  ​providing positive feedback.
C)  ​overusing superfluous phrases.
D)  ​interrupting inappropriately.

Question 8

An employee, who is facing efficiency issues and complaints from managers at his workplace, approaches a social worker to seek remedial solutions. After listening to the client's problems, the social worker responds, "Try joining a different workplace." This response is an example of:

Accepted Answer

A)  ​consoling.
B)  ​blaming.
C)  ​advising.
D)  ​threatening.

Question 9

Persuasion is considered to be an ethical intervention when a client:

Accepted Answer

A)  ​solicits advice in early phases of the helping process.
B)  ​contemplates actions that run contrary to his or her own goals.
C)  ​questions a social worker's professional knowledge and expertise.
D)  ​attempts to avoid consequences.

Question 10

Paden, who is due for a surgery soon, approaches a social worker to increase his mental stamina and willpower to undergo the surgery. The social worker asks Paden, "When did you find out about your illness? How soon do you have to go in for the surgery? How are you feeling about all this?" In this scenario, the social worker is:

Accepted Answer

A)  ​asking leading questions.
B)  ​stacking questions.
C)  ​interrupting inappropriately.
D)  ​inducing a close-ended conversation.

Question 11

Against professional advice, Joe, a psychiatric patient, wants to leave the rehabilitation center in the middle of an ongoing treatment. In this scenario, which of the following would be the best response that a social worker can give him?

Accepted Answer

A)  ​We will not be responsible for the harm you may cause yourself by this decision.
B)  ​What do you think about the staff's recommendation about your readiness?
C)  ​We wish you well with your plans and hope that your resolution will keep you safe.
D)  ​If you do not continue your psychiatric treatment, you will no longer be able to perform your daily activities.

Question 12

Which of the following can be used by a social worker as an effective tool in the helping process and to diffuse conflict?

Accepted Answer

A)  ​Parroting
B)  ​Jargon
C)  ​Criticism
D)  ​Humor

Question 13

​Tony, a teenager, is unhappy in his group home. Sam, a social worker, approaches him to sort out the issues that are making him unhappy. Sam asks Tony, "Do you think you have tried all the possible ways by which you can make this placement work?" This question by Sam is an example of a:

Accepted Answer

A)  ​stacked question.
B)  ​leading question.
C)  ​premature advice.
D)  ​judgment.

Question 14

To avoid parroting during a conversation, a social worker should:

Accepted Answer

A)  ​seek out information that confirms his or her understanding, preferences, or perceptions.
B)  ​focus largely on the present because clients can change only their present circumstances, behaviors, and feelings.
C)  ​use fresh language that captures the essence of clients' messages and places them in sharper perspective.
D)  ​identify and prioritize key questions in advance with an outline.

Question 15

Which of the following statements is true of stacked questions?

Accepted Answer

A)  ​They focus on adopting a solution that social workers deem to be in clients' best interests.
B)  ​They involve untimely interruptions by a social worker during conversation with a client.
C)  ​They are designed to induce clients to agree with a particular view.
D)  ​They have "low yield" and are unproductive and inefficient in gathering relevant information.

Question 16

Anne, a social worker, listens to her client's account of how her children have been whiny and disrespectful to her. Anne responds, "I am sure they don't mean to act this way; they are just tired." This statement is an example of a(n):

Accepted Answer

A)  ​counterattack.
B)  ​sarcasm.
C)  ​criticism.
D)  ​excuse.

Question 17

Which of the following statements by a social worker is an example of reassuring or providing false assurance to a client?

Accepted Answer

A)  ​Try to focus on your new quality of life.
B)  ​Certainly, your surgery will be successful.
C)  ​I sense that you are feeling very anxious.
D)  ​Other people have had similar experiences.

Question 18

In which of the following ways can a social worker enhance self-awareness of his or her behavioral patterns while interacting with a client?

Accepted Answer

A)  ​By having an individual opinion during sessions
B)  ​By reviewing videotapes of his or her previous sessions
C)  ​By repeatedly advising the client to follow what he or she believes in
D)  ​By focusing on one "pet" solution that is applicable to all clients

Question 19

A social worker tells a client, "You do not really think that by dropping out of school you are going to get a great job and make a lot of money?" This statement by the social worker exemplifies that he or she is asking a(n):

Accepted Answer

A)  ​scaling question.
B)  ​open-ended question.
C)  ​leading question.
D)  ​stacked question.

Question 20

A client complains to her social worker that he has not offered the services that he was scheduled to provide. The client says, "If I don't receive the services soon, I am going to talk to your supervisor." The social worker in agitation replies, "Do that, and I will no longer try to help you." This scenario illustrates that the social worker is:

Accepted Answer

A)  ​judging.
B)  ​counterattacking.
C)  ​trying to convince the client.
D)  ​using humor inappropriately.

Exam 7: Eliminating Counterproductive Communication Patterns and Substituting Positive Alternatives

A social worker asks a client, who has undergone a rehabilitation and counseling session, "Are you sure that you are ready to leave the treatment center?" This question by the social worker is an example of a:

When a social worker repeatedly offers advice, pressurizes clients to improve, presents lengthy arguments to convince clients, interrupts frequently, and offers excessive or inappropriate self-disclosure, it indicates that the social worker is:

Which of the following behaviors displayed by a social worker communicates his or her hurriedness and anxiety while interacting with a client?

Which of the following is the most appropriate response by a social worker when a client reports to the social worker that her children are whiny and disrespectful?

While interacting with a client, the statement "Running away from home was a bad mistake" indicates that the social worker is:

While communicating with a client, a social worker tells, "You know, I think that it is great that, you know, you came to the session, you know, on time." This statement by the social worker is an example of:

An employee, who is facing efficiency issues and complaints from managers at his workplace, approaches a social worker to seek remedial solutions. After listening to the client's problems, the social worker responds, "Try joining a different workplace." This response is an example of:

Persuasion is considered to be an ethical intervention when a client:

Against professional advice, Joe, a psychiatric patient, wants to leave the rehabilitation center in the middle of an ongoing treatment. In this scenario, which of the following would be the best response that a social worker can give him?

Which of the following can be used by a social worker as an effective tool in the helping process and to diffuse conflict?

Tony, a teenager, is unhappy in his group home. Sam, a social worker, approaches him to sort out the issues that are making him unhappy. Sam asks Tony, "Do you think you have tried all the possible ways by which you can make this placement work?" This question by Sam is an example of a:

To avoid parroting during a conversation, a social worker should:

Which of the following statements is true of stacked questions?

Anne, a social worker, listens to her client's account of how her children have been whiny and disrespectful to her. Anne responds, "I am sure they don't mean to act this way; they are just tired." This statement is an example of a(n) :

Which of the following statements by a social worker is an example of reassuring or providing false assurance to a client?

In which of the following ways can a social worker enhance self-awareness of his or her behavioral patterns while interacting with a client?

A social worker tells a client, "You do not really think that by dropping out of school you are going to get a great job and make a lot of money?" This statement by the social worker exemplifies that he or she is asking a(n) :

Exam 7: Eliminating Counterproductive Communication Patterns and Substituting Positive Alternatives

A social worker asks a client, who has undergone a rehabilitation and counseling session, "Are you sure that you are ready to leave the treatment center?" This question by the social worker is an example of a:

When a social worker repeatedly offers advice, pressurizes clients to improve, presents lengthy arguments to convince clients, interrupts frequently, and offers excessive or inappropriate self-disclosure, it indicates that the social worker is:

Which of the following behaviors displayed by a social worker communicates his or her hurriedness and anxiety while interacting with a client?

Which of the following is the most appropriate response by a social worker when a client reports to the social worker that her children are whiny and disrespectful?

While interacting with a client, the statement "Running away from home was a bad mistake" indicates that the social worker is:

While communicating with a client, a social worker tells, "You know, I think that it is great that, you know, you came to the session, you know, on time." This statement by the social worker is an example of:

An employee, who is facing efficiency issues and complaints from managers at his workplace, approaches a social worker to seek remedial solutions. After listening to the client's problems, the social worker responds, "Try joining a different workplace." This response is an example of:

Persuasion is considered to be an ethical intervention when a client:

Against professional advice, Joe, a psychiatric patient, wants to leave the rehabilitation center in the middle of an ongoing treatment. In this scenario, which of the following would be the best response that a social worker can give him?

Which of the following can be used by a social worker as an effective tool in the helping process and to diffuse conflict?

​Tony, a teenager, is unhappy in his group home. Sam, a social worker, approaches him to sort out the issues that are making him unhappy. Sam asks Tony, "Do you think you have tried all the possible ways by which you can make this placement work?" This question by Sam is an example of a:

To avoid parroting during a conversation, a social worker should:

Which of the following statements is true of stacked questions?

Anne, a social worker, listens to her client's account of how her children have been whiny and disrespectful to her. Anne responds, "I am sure they don't mean to act this way; they are just tired." This statement is an example of a(n) :

Which of the following statements by a social worker is an example of reassuring or providing false assurance to a client?

In which of the following ways can a social worker enhance self-awareness of his or her behavioral patterns while interacting with a client?

A social worker tells a client, "You do not really think that by dropping out of school you are going to get a great job and make a lot of money?" This statement by the social worker exemplifies that he or she is asking a(n) :

Tony, a teenager, is unhappy in his group home. Sam, a social worker, approaches him to sort out the issues that are making him unhappy. Sam asks Tony, "Do you think you have tried all the possible ways by which you can make this placement work?" This question by Sam is an example of a: