Multiple Choice
What is service science?
A) Study of how excellent service can be achieved.
B) An approach for developing service operation that can create value for our customers.
C) An approach to enable us to study,design and manage effective service systems that create value for our customers.
D) A study of various disciplines in the sciences,like logistics management.
E) An approach to designing and managing complex service systems.
Correct Answer:
Verified
Correct Answer:
Verified
Q3: What is the main reason that customers
Q13: What is the dominant operations mindset for
Q21: Organizational culture includes all of the following
Q21: List one of American Express's main competitors.
Q23: Kenneth Chenault is CEO of _.<br>A)Fedex<br>B)Southwest Airlines<br>C)Marriott<br>D)American
Q24: There is a strong relationship between customer
Q26: List the links in the Service-Profit Chain.
Q27: _ is NOT a way to reduce
Q30: _ is NOT one of the leadership
Q31: In service losers,marketing only plays a tactical