Question 1

Consultants Exceptional (CE) has hired you to develop training materials for their consultants. Your first assignment is to develop a training program that helps their consultants to analyze and understand the organizational structure of the company that they are assisting. You believe that in order to adequately evaluate and understand a client company, consultants need to understand the basic organizational structure of the company. Consultants are then able to recommend actions and changes based on the company's structure. One of the questions you tell the trainees to ask is, "To what degree are tasks subdivided into separate jobs?" This question addresses the issue of ________.

Accepted Answer

A)  formalization 
B)  work specialization 
C)  span of control 
D)  chain of command 
E)  matrix restructuring

Question 2

Aeronautics Inc., a parts supplier, has departments for government aircraft and contracts, large commercial aircraft clients, and small personal aircraft clients. This is an example of ________ departmentalization.

Accepted Answer

A)  product 
B)  function 
C)  geography 
D)  customer 
E)  service

Question 3

Which of the following statements is true regarding work specialization?

Accepted Answer

A)  Work specialization indicates to what degree there will be rules and formalization regulations to direct employees and managers. 
B)  Work specialization decreases the time spent in changing tasks. 
C)  Work specialization increases the cost of finding and training workers to do specific and repetitive tasks. 
D)  Work specialization provides an unending source of increased productivity. 
E)  Work specialization hinders efficient use of employee skills.

Question 4

Compare and contrast centralized and decentralized organizations.

Accepted Answer

The answer of Compare and contrast centralized and decentralized organizations....

Question 5

Work specialization increases the time spent in changing tasks.

Accepted Answer

A) True 
 B)False

Question 6

________ is a systematic effort to make an organization leaner by selling off business units, closing locations, or reducing staff.

Accepted Answer

A)  Removing boundaries 
B)  Departmentalizing 
C)  Decentralizing 
D)  Downsizing 
E)  Formalizing

Question 7

The chain of command is an unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom.

Accepted Answer

A) True 
 B)False

Question 8

The basis by which jobs are grouped is called ________.

Accepted Answer

A)  formalization 
B)  departmentalization 
C)  chain of command 
D)  span of control 
E)  centralization

Question 9

You assign your students a project that involves developing a business plan for a retail chain. The retail chain will have 1000 employees and will serve customers both locally and internationally via a storefront and an Internet catalog. Which of the following organizational designs is least likely to be suitable for this retail store?

Accepted Answer

A)  matrix 
B)  virtual 
C)  bureaucracy 
D)  team 
E)  simple

Question 10

Which of the following types of organizational designs combines two forms of departmentalization: functional and product?

Accepted Answer

A)  simple structure 
B)  bureaucracy 
C)  matrix structure 
D)  virtual structure 
E)  boundaryless structure

Question 11

The right inherent in a managerial position to give orders and expect orders to be obeyed is termed ________.

Accepted Answer

A)  chain of command 
B)  authority 
C)  span of control 
D)  unity of command 
E)  leadership

Question 12

Lotus Inc. is attempting to flatten its organizational hierarchy. It is encouraging the use of cross-hierarchical teams, participative decision-making practices, and the use of 360-degree performance appraisals. Based on this information we can say that Lotus Inc. is attempting to create a ________ organization.

Accepted Answer

A)  highly centralized 
B)  virtual 
C)  boundaryless 
D)  highly formalized 
E)  highly departmentalized

Question 13

The virtual organization is also called the ________ or ________ organization.

Accepted Answer

A)  network; modular 
B)  boundaryless; social 
C)  divisional; multi-level 
D)  boundaryless; global 
E)  matrix; divisional

Question 14

Some of the departments in Procter & Gamble are Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by ________.

Accepted Answer

A)  function 
B)  process 
C)  geography 
D)  product 
E)  interest

Question 15

Which of the following dimensions of an environment describes the degree to which the environment can support growth?

Accepted Answer

A)  capacity 
B)  flexibility 
C)  volatility 
D)  sustainability 
E)  complexity

Question 16

Span of control is a key element of an organization's structure. Which of the following key questions is addressed by this element?

Accepted Answer

A)  On what basis will jobs be grouped together? 
B)  To whom do individuals and groups report? 
C)  To what degree will there be rules and regulations to direct employees and managers? 
D)  How many individuals can a manager efficiently and effectively direct? 
E)  To what degree are activities subdivided into separate jobs?

Question 17

Which of the following statements is true about the simple structure?

Accepted Answer

A)  It is very expensive to operate. 
B)  It is characterized by a high degree of departmentalization. 
C)  It becomes increasingly inadequate as an organization grows. 
D)  It is rigid. 
E)  It is characterized by a narrow span of control.

Question 18

The matrix structure breaks the unity-of-command concept.

Accepted Answer

A) True 
 B)False

Question 19

The clerical and editorial employees in a publishing house need to be at their desks by 8:00 AM and follow a set of precise procedures dictated by management. The jobs of these clerical and editorial employees ________.

Accepted Answer

A)  have a wide span of control 
B)  score high on the degree of departmentalization 
C)  score high on the degree of formalization 
D)  lack a unity of command 
E)  score low on the degree of work specialization

Question 20

Discuss the advantages and disadvantages of a matrix structure.

Accepted Answer

The answer of Discuss the advantages and disadvantages of a...

Exam 15: Foundations of Organization Structure

Aeronautics Inc., a parts supplier, has departments for government aircraft and contracts, large commercial aircraft clients, and small personal aircraft clients. This is an example of ________ departmentalization.

Which of the following statements is true regarding work specialization?

Compare and contrast centralized and decentralized organizations.

Work specialization increases the time spent in changing tasks.

________ is a systematic effort to make an organization leaner by selling off business units, closing locations, or reducing staff.

The chain of command is an unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom.

The basis by which jobs are grouped is called ________.

Which of the following types of organizational designs combines two forms of departmentalization: functional and product?

The right inherent in a managerial position to give orders and expect orders to be obeyed is termed ________.

The virtual organization is also called the or organization.

Some of the departments in Procter & Gamble are Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by ________.

Which of the following dimensions of an environment describes the degree to which the environment can support growth?

Span of control is a key element of an organization's structure. Which of the following key questions is addressed by this element?

Which of the following statements is true about the simple structure?

The matrix structure breaks the unity-of-command concept.

The clerical and editorial employees in a publishing house need to be at their desks by 8:00 AM and follow a set of precise procedures dictated by management. The jobs of these clerical and editorial employees ________.

Discuss the advantages and disadvantages of a matrix structure.