Helen Is an Office Worker Who Processes Health Insurance Forms

Multiple Choice

Helen is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for sloppy work, but thereafter improved considerably. Now she consistently processes her forms without errors and even does more forms than her required quota. However, she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Helen is most likely to perceive that there is a problem in the ________ relationship.

A) rewards-personal goals
B) performance-awareness
C) effort-performance
D) personal goal-self actualization
E) performance-achievement