Employees at Acme Express Are Dissatisfied with the Working Conditions

Multiple Choice

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________.

A) exit
B) voice
C) loyalty
D) neglect
E) acceptance