TD Bank Financial Group

Multiple Choice

TD Bank Financial Group
Thom Hollis works as a financial advisor for TD Bank Financial Group. His job involves providing investment advice to many clients, in person or on the phone, and writing many letters and e-mails. He has an appointment tomorrow with Ji-Wan, a client, to review her personal investment portfolio. Before she comes in, Thom has to review her profile, decide what changes to suggest, and put together a proposed portfolio. He has a recent finance diploma, but because he is still relatively new to his job, he wants to collect as much information as he can on appropriate investments for her, so he decides to send an e-mail to Alyson, his manager, to see if she has any suggestions or advice. Besides preparing for his meeting with Ji-Wan, Thom has several other tasks he must work on.
-Thom needs to communicate with Jenny Delacroix, an employee who also works for TD Bank Financial Group but in a different city. He has never met or communicated with Jenny, but he knows she works in a similar position and that she has used instant-messaging and text-messaging. Thom wonders what style and level of diction he should use to communicate with Jenny. What advice does the text offer about using instant-message and texting speak in your message to Jenny?

A) He should use instant-message and texting speak, because Jenny has used them and they save time.
B) He should phone her and ask her what kind of language she prefers.
C) He should use standard, more formal diction, at least the first time he communicates with her.
D) He should e-mail a friend who works in the same office as Jenny to ask her advice.