The Team Selected to Redesign Your Company's Online Ordering Process

Multiple Choice

The team selected to redesign your company's online ordering process is meeting. Sung, who is leading today's meeting, knows that at last week's meeting Denton tended to interrupt other team members and to monopolize the conversation. Anna, on the other hand, contributed very little, even when her body language indicated that she was unhappy with a comment or decision. Which of the following is probably the best strategy for Sung to use as he leads the meeting?

A) Ask all members to contribute their ideas in a specific order.
B) Make almost constant eye contact with Denton so that he knows you are paying attention to him even when he isn't speaking.
C) Wait until Denton interrupts and then reprimand him for not waiting his turn.
D) Make group members take responsibility for ensuring that everybody has an equal voice in the meeting.