Question 1

Task conflicts are almost always dysfunctional.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is most likely to increase team efficacy?

Accepted Answer

A)  providing measurable goals 
B)  helping the team achieve small successes 
C)  improving the reflexivity of the team 
D)  ensuring that team goals are challenging 
E)  reducing the number of members on a team

Question 3

Newly formed culturally homogeneous teams underperform initially when compared to newly formed culturally diverse teams.

Accepted Answer

A) True 
 B)False

Question 4

You are the manager of a software design firm that develops software programs for clients using teams of specialists. One of your most successful teams has been together for nearly 5 years. In the past, this team has performed effectively, and you have been very satisfied with the team's output. Recently, however, you have noticed a marked decrease in the team's performance. You investigate to determine the problem.
-During an interview with one team member, you learn that several members of the team have had conflicts regarding the content of a task to which the team was recently assigned. Are these conflicts likely to be reducing the group's productivity?

Accepted Answer

A)  Yes, because interpersonal conflicts always hurt a team's performance. 
B)  No, because conflicts based on personal animosity rarely affect team operations. 
C)  Yes, because task-related conflicts lead to poor team decisions. 
D)  No, because task-related conflicts usually benefit the performance of a team. 
E)  Yes, because disagreements about tasks usually lessen groupthink.

Question 5

The team effectiveness model classifies the key components of effective teams into three general categories; context, composition, and process. Which of the following variables belongs to the composition category?

Accepted Answer

A)  adequate resources 
B)  conflict level 
C)  team efficacy 
D)  performance evaluation system 
E)  personality of team members

Question 6

On teams performing nonroutine activities, ________ conflicts stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Accepted Answer

A)  relationship 
B)  efficacy 
C)  resource 
D)  task 
E)  social

Question 7

Self-managed teams do not typically manage conflicts well.

Accepted Answer

A) True 
 B)False

Question 8

With reference to the team effectiveness model, what does the personality factor of team composition focus on?

Accepted Answer

A)  members' knowledge and skills 
B)  members' leadership qualities 
C)  members' conscientiousness and openness to experience 
D)  members' role allocation 
E)  members' cultural and demographic diversity

Question 9

Which of the following statements is true regarding a work team?

Accepted Answer

A)  Today, work teams are rarely used in organizations. 
B)  Work teams are less flexible than traditional departments. 
C)  Work teams generate positive synergy through coordinated effort. 
D)  Work teams are less responsive to changing events than are traditional departments. 
E)  Work teams impede employee participation in decision making.

Question 10

The primary goal of a work team is information sharing.

Accepted Answer

A) True 
 B)False

Question 11

Teams should be used when tasks are interdependent.

Accepted Answer

A) True 
 B)False

Question 12

Self-managed teams typically consist of ________ employees.

Accepted Answer

A)  two to four 
B)  four to eight 
C)  ten to fifteen 
D)  twenty to thirty 
E)  forty to fifty

Question 13

________ results in a level of performance that is greater than the sum of the individual inputs.

Accepted Answer

A)  Synergy 
B)  Positive affect 
C)  Emotional labor 
D)  Cognitive dissonance 
E)  Emotional dissonance

Question 14

Which type of conflict is almost always dysfunctional?

Accepted Answer

A)  task conflict 
B)  efficacy conflict 
C)  relationship conflict 
D)  resource conflict 
E)  goal conflict

Question 15

When teams have excess members, cohesiveness and mutual accountability decline.

Accepted Answer

A) True 
 B)False

Question 16

You are vice-president of a division of a large, multi-national company that makes electronic equipment for consumers and the military. Your company has several teams and there are several managers managing those teams.
-Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment. This is an example of a ________ team.

Accepted Answer

A)  problem-solving 
B)  self-managed 
C)  cross-functional 
D)  virtual 
E)  task-resolution

Question 17

Virtual teams report less satisfaction with the group interaction process than do face-to-face teams.

Accepted Answer

A) True 
 B)False

Question 18

Which of following statements is true regarding a reward system that attempts to create good team players?

Accepted Answer

A)  The reward system should encourage competitive efforts. 
B)  Rewards given to individuals should be based on peer evaluation. 
C)  The reward system should ignore individual contributions. 
D)  Performance-based rewards could include a bonus based on achievement of team goals. 
E)  The reward system should discourage cooperative efforts.

Question 19

How does climate of trust improve effectiveness of teams?

Accepted Answer

The answer of How does climate of trust improve effectiveness...

Question 20

According to studies, when team members share an accurate mental model they ________.

Accepted Answer

A)  have an indifferent attitude toward their work 
B)  have frequent interactions 
C)  face acute stress 
D)  work independently 
E)  display increased social loafing tendencies

Exam 10: Understanding Work Teams

Task conflicts are almost always dysfunctional.

Which of the following is most likely to increase team efficacy?

Newly formed culturally homogeneous teams underperform initially when compared to newly formed culturally diverse teams.

The team effectiveness model classifies the key components of effective teams into three general categories; context, composition, and process. Which of the following variables belongs to the composition category?

On teams performing nonroutine activities, ________ conflicts stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Self-managed teams do not typically manage conflicts well.

With reference to the team effectiveness model, what does the personality factor of team composition focus on?

Which of the following statements is true regarding a work team?

The primary goal of a work team is information sharing.

Teams should be used when tasks are interdependent.

Self-managed teams typically consist of ________ employees.

________ results in a level of performance that is greater than the sum of the individual inputs.

Which type of conflict is almost always dysfunctional?

When teams have excess members, cohesiveness and mutual accountability decline.

Virtual teams report less satisfaction with the group interaction process than do face-to-face teams.

Which of following statements is true regarding a reward system that attempts to create good team players?

How does climate of trust improve effectiveness of teams?

According to studies, when team members share an accurate mental model they ________.