Darnita, Manager of Customer Service for a Large Company, Is

Multiple Choice

Darnita, manager of customer service for a large company, is conducting performance appraisals for her staff.HRM has given her a sheet with a number of grouped statements.She has to select 1 from each group.For instance, she has to indicate whether an employee is "cheerful" or "confident".She returns the form to HR, who score it and report the results to her.What performance appraisal method is she using?

A) Adjective rating scale
B) BARS
C) Critical incident
D) Forced choice
E) Checklist appraisal