Question 1

Organization development facilitates system-wide change in an organization.

Accepted Answer

A) True 
 B)False  True

Question 2

Leadership plays a minor role as an organization moves to become a learning organization.

Accepted Answer

A) True 
 B)False  False

Question 3

MATCHING KEY TERMS AND DEFINITIONS
-Any artificial environment that attempts to closely mirror an actual condition.

Accepted Answer

A)  Orientation
B)  Employee training
C)  Change agent
D)  Simulation
E)  Organizational cultureF) Encounter stageG) Intergroup developmentH) Pre-post-training performance with control group methodI) Survey feedbackJ) Pre-post-training performance methodK) Vestibule trainingL) Job rotationM) Employee hand bookN) Kirkpatrick's modelO) Onboarding D

Question 4

Research shows that every individual new to an organization goes through the ________ passage.

Accepted Answer

The answer of Research shows that every individual new to...

Question 5

Fernando, director of training for a large choral ensemble, is evaluating a new training program to improve performance skills for all singers. He has gathered performance information about mistakes and miscues in performance, number of practices required for quality, the number of practices interrupted by personality issues or timing factors, and other work-related indicators. He plans to compare similar figures gathered next season after employees complete the course. What training evaluation method is Fernando using?

Accepted Answer

A)   Supervisor and incumbent opinion.
B)   Test-retest method.
C)   Pre-post training performance method.
D)   Pre-post training performance with control group method.
E)   Employee inventory.

Question 6

Mustafa, the OD consultant for your company, has just proposed a year-long schedule of intergroup development. What has he diagnosed as an organizational problem?

Accepted Answer

A)   Resistance to change
B)   Low skill levels in production areas
C)   Lack of trust and openness
D)   Conflicts between functional areas
E)   Learning reluctance

Question 7

The case study method developed at the Harvard Graduate School of Business is an example of which of the following methods?

Accepted Answer

A)   Simulation
B)   Vestibule training
C)   Lecture
D)   Experiential exercise
E)   Apprenticeship

Question 8

Which of the following is NOT an assumption that underlies the socialization process?

Accepted Answer

A)   Socialization influences employee performance and organizational stability.
B)   Although possible, loneliness and a feeling of isolation are unusual for new employees.
C)   New members suffer from anxiety.
D)   Socialization does not occur in a vacuum.
E)   Individuals tend to adjust to new situations in similar ways.

Question 9

For overseas assignments, __________ training includes details of a country's history, religion, and economy, as well as language.

Accepted Answer

The answer of For overseas assignments, __________ training includes details...

Question 10

It is easy to evaluate a training program that teaches managers better communication skills.

Accepted Answer

A) True 
 B)False

Question 11

Jim, the vice-president of human resources, is reading the evaluations from the new round of orientation programs. New employees report being excited about work, strongly identifying with the CEO's speech. Many of them expressed frustration with awareness of physical facilities, grievance procedures, and benefits options. The major change has been that now orientation is managed by each employing division, rather than HRM. What should Jim do?

Accepted Answer

A)   Hire new trainers to deliver the orientation material.
B)   Stress the new buildings on the pre-interview tours.
C)   Remove the CEO speech.
D)   Let HRM coordinate the overall orientation program again.
E)   Change the recruiting practices to attract more detail-oriented people to the firm.

Question 12

Is the role of information different in a learning organization than in other organizational types?

Accepted Answer

A)   Yes. With the emphasis on learning, information is less important.
B)   No. The usual top-down and bottom up filters operate.
C)   Yes. Security is tighter, so information is restricted.
D)   No. Divisions still protect their knowledge bases, regarding them as power.
E)   Yes. Information must be shared freely and accurately among organizational members.

Question 13

MATCHING KEY TERMS AND DEFINITIONS
-Evaluating training by comparing pre- and post-training test results with individuals who have not had the training.

Accepted Answer

A)  Orientation
B)  Employee training
C)  Change agent
D)  Simulation
E)  Organizational cultureF) Encounter stageG) Intergroup developmentH) Pre-post-training performance with control group methodI) Survey feedbackJ) Pre-post-training performance methodK) Vestibule trainingL) Job rotationM) Employee hand bookN) Kirkpatrick's modelO) Onboarding

Question 14

Which of the following is NOT a characteristic of the metamorphosis stage?

Accepted Answer

A)   New employees are comfortable with the organization and their work teams.
B)   New employees are learning how their performance will be evaluated.
C)   New employees internalize coworker and organization norms.
D)   New employees understand the organizational system.
E)   New employees will feel accepted by their peers as trusted and valued individuals.

Question 15

A ________organization has the capacity to continuously adapt and change because all members take an active role in identifying and resolving work-related issues.

Accepted Answer

The answer of A ________organization has the capacity to continuously...

Question 16

Which of the following is NOT an off-the-job training method?

Accepted Answer

A)   Classroom lectures
B)   Films and videos
C)   Understudy
D)   Simulation exercises
E)   Vestibule training

Question 17

Ramona manages editors for specialty books, such as gifts, children, poetry, in a religious publishing house. Although nearly 80% of her new employees stay with the organization and progress, 75% of the graduates of a local private college have to be dismissed or quit within 90 days because they are unable to adapt to the firm. Failure has occurred in which socialization stage?

Accepted Answer

A)   Encounter
B)   Metamorphosis
C)   Previous
D)   Prearrival
E)   Passage

Question 18

Your friend, George, has an opportunity to take an overseas assignment for his organization. He's single and likes to travel. The only problem he sees is that he does not speak the language well. What do you tell him?

Accepted Answer

A)   Don't worry. Everyone speaks English.
B)   Don't go. You won't be able to work there or live there.
C)   Get a good interpreter who understands your business. Learn some social phrases and try to communicate in the local language.
D)   Stay in the United States until you are fluent in the language.
E)   Take Richard, our old roommate, along. His grandmother was born there. He knows the language and the culture and you two would have a great time.

Question 19

Rodríguez, a production manager, wants to eliminate the socialization process for college students with business degrees. He says they know what to do. They should hit the ground running. Which of these statements would defend the socialization program?

Accepted Answer

A)   New organizational members suffer from anxiety unless they have been screened.
B)   Individuals adjust to situations in an increasingly diverse set of ways.
C)   Organizational stability is diminished through socialization.
D)   Proper socialization increases organizational stability over time.
E)   Proper socialization is not needed for manufacturing sector jobs.

Question 20

A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

Accepted Answer